Salesforce

Northern: Your Strategic Salesforce Partner

At Northern, we empower brands to unlock the full potential of Salesforce’s Data Cloud and the broader Customer 360 platform to enhance customer engagement, elevate experiences, and streamline commerce transactions. With over 20 years of expertise in integrating complex technical ecosystems, we focus on delivering seamless solutions that provide a single, trusted source of customer data, ensuring real-time, actionable insights.

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Salesforce helps brands gain more from customer moments.

Salesforce has the most popular customer relationship management system (CRM) worldwide, offering numerous tools to help brands gain a 360-degree view of their customers.

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Customer 360

Customer 360 is a real-time CRM that connects your marketing, sales, commerce, service, and IT teams.

Manage customer journeys from lead to loyalty
Give employees tools to deliver better customer experiences
Gain a single shared view of your customers

Commerce Cloud

Activate your customers with AI-driven commerce transactions.

Deliver commerce from discovery to delivery
Customize your eCommerce transactions with headless commerce
Enhance conversions using AI
Deliver personalized experiences through connected customer journeys
Meet the demands of B2C or B2B commerce
Boost your commerce capabilities by adding third-party sellers with marketplaces

Order Management

Integrate your eCommerce platform with Salesforce Order Management (OMS) to streamline inventory routing and order servicing processes

Seamlessly service orders across all of your sales channels
Consolidate customer and order data together
Gain a centralized view of your customer’s purchase journey
Expose inventory to all of your storefronts
Simplify order routing complexity and bottlenecks
Fulfill faster with real-time, integrated inventory management

Service Cloud

Earn lifelong customers.

Boost customer loyalty through AI-powered workflows and automation
Offer personalized service across customer touchpoints
Unite your service team with the information they need

OMS + Service Cloud jumpstart. Connect your commerce platform* with Salesforce OMS + Service Cloud in 30 days or less. *This can be SFCC, Adobe Commerce, BigCommerce, Shopify. Start your project.

Marketing Cloud

Helps your team plan and act quickly.

Build customer relationships with data-first digital marketing
Humanize consumer engagement through insights
Manage your email marketing automation, digital advertising, data management, and analytics
Power interactions with AI from account-based marketing, email to eCommerce

Genie CDP

Genie unifies data in realtime.

Unify data from sales, service, marketing, commerce, and IT
Build a real-time view of your customers
Automate business processes
Take action based on in-the-moment customer behaviours

Sales Cloud

Salesforce automation powered by AI.

Opportunity management
Sales automation
Revenue cloud
Sales engagement
Territory planning

CRM Analytics

Empower your team’s decision-making with data.

Make smarter decisions faster
Get notifications about essential business metrics
Find, share, and collaborate on analytics
Visualize opportunities from your data
Allow teams to dive deeper into data

Mule Soft

Integrate your systems and deliver connected customer experiences.

Automate complex tasks
Deliver connected customer experiences
Integrate data from any system
Streamline complex business processes
Gain more value from all your systems

Slack

Connect employees with conversations through Slack.

Empower staff conversations through digital workflows
Unite your digital-first teams around their customers
Collaborate in a unified workspace
Boost sales rep productivity with automation
Rally teams to keep deals moving forward

Start Your Project

Salesforce Case Studies

Explore Northern's extensive work setting up brands for success in Salesforce.

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Andrew Peller responds to declining brick-and-mortar sales with The Wine Shop reboot.

With a surge of online shoppers turning to eCommerce due to COVID-19, Andrew Peller urgently needed a high-performing digital storefront.

The retailer partnered with Northern Commerce to create an “endless aisle” online for customers to explore and to orchestrate an omnichannel experience spanning all of its products and brands.

Ensuring that their leadership, operations, and customer service teams had immediate visibility into the dynamic situation, they turned to Salesforce Service and Marketing Cloud for real-time visibility into orders, transactions, subscriptions, and customer preferences.

2-month go-live time

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AlgaeCal combines order servicing with headless commerce powered by Salesforce Order Management.

To meet the demands of their unique customer base, AlgaeCal needed a complex integration between their DTC + B2B commerce platform and Salesforce Service and Sales Cloud.

Leveraging the OMS data model and flows, Northern was able to integrate and automate legacy processes while also simplifying the overall tech stack.

AlgaeCal’s team now has complete visibility into the entire customer experience, enabling them to service orders (RMA + Refunds), create and update subscriptions, and securely order on behalf of their customers.