Omnichannel Retail
Over the past 10 years, Northern has been at the forefront of the omnichannel retail industry supporting brands through digital transformation and beyond. We have worked across numerous projects in this realm, solving unique challenges that enables brands to provide a seamless customer journey from in-store to online.
Over a decade of experience in the retail space.
Request a free consultation with a Retail Strategist.
- Speak directly with a subject matter expert who specializes in delivering custom solutions for businesses of all sizes and industries
- Discuss your business strategy and explore how our innovative solutions can help you achieve your objectives, whether you're looking to improve efficiency, increase revenue, or reduce costs.
Our omnichannel retail industry solutions.
Retail Strategy & Consulting
Led by our team of experienced Solutions Consultants, Northern is able to support organizations though the unique constraints and challenges facing the rapidly changing retail industry, both digitally and through brick & mortar channels.
- Technical Discovery & Strategic Consulting
- Procurement & Vendor Evaluation
- Product Merchandising Support
- Vendor Campaign Management
Retail Commerce Technology
With an in-house team of developers, certified across premier commerce platforms and tools, we have been able to integrate any number of business systems enabling scaled solutions and revenue growth or eliminating redundancies for cost reduction.
- eCommerce Implementations
- POS & ERP Integrations
- CDP Implementations
- Marketplace Channel Integrations
- Offline Conversion Tracking
Retail Marketing Services
Northern has a track record of success with acquiring customers and nurturing them into high-value, brand advocates, earning two Google Premier Partner awards in this vertical.
- Paid Media Customer Acquisition
- Search Engine Optimization
- Email & SMS Marketing for Customer Retention.
- Data & Analytics
Navigate the 3 Key Phases of BFCM: Expert Strategies for eCommerce Success
Download our Roadmap to BFCM Success complete with expert strategies that will help you stand out from the competition and maximize revenue in each critical stage of the holiday season — and beyond.
OmniChannel Retail Case Studies
When Magento Order Management (MoM) was sunset, JYSK Canada recognized the urgency to streamline its order management and customer service operations. Northern implemented Salesforce Order Support and Service Cloud to create a holistic, customer-centric order management experience.
- Replaced Zendesk with Salesforce, creating a streamlined Salesforce tech stack that works seamlessly between systems.
- Brought together in-store and online operations for more accurate inventory and efficient order management, including Buy Online, Pick-Up In Store (BOPIS).
- Established a single source of truth across systems, orders, and records.
Within a two week warming period, Chatters gained powerful new email and SMS functionality through Northern’s rapid migration of their email service provider (ESP) from Emarsys to Klaviyo.
- Five email automation workflows migrated to Klaviyo.
- SMS shortcode successfully integrated.
- Scaled account to full send volume in 2 weeks.
Andrew Peller re-platformed The Wine Shop, upgrading its commerce experience, circumventing lost brick-and-mortar sales.
- 65x Increase in eCommerce Revenue
- 170% Growth in Organic Traffic
- 80x Boost of Online Transactions