Human-Centric Digital Solutions for Healthcare
We understand that healthcare organizations are under more pressure today than ever before. The pandemic, an aging population, workforce challenges, and patient expectations all come together to create unprecedented challenges.
At Northern, we know how to plan and build communication and service delivery platforms that help you quickly get vital information into the hands of your patients. We create digital service solutions that can help improve patient care and ensure they are connected with the right practitioners, quickly and efficiently.
Over 20 years in the healthcare space.
Discovery & Strategy for Healthcare
We’ll work with you to research and assemble information about your objectives, your unique market position, your challenges, and your technology.
By synthesizing user research, stakeholder interviews, competitive scans, content analysis, and our review of your technology, we’ll generate insights to advise you on improving your patient experience, governance, technology, and content.
Platform Development for Healthcare
Positive patient experiences start with a web platform that is scaleable, user-friendly, and accessible.
We’ll leverage technologies like Drupal and WordPress to build your design system and power publishing. To create a more seamless and personalized experience, we’ll also integrate patient record management systems, identity management systems, and clinical practice systems — securely getting the right information, to the right patients, while staying in compliance with your privacy requirements.
Digital Marketing for Healthcare
We know that an essential component of a great public health strategy is communications and campaigns. Especially during a healthcare crisis, it’s essential to have a strong marketing and communications strategy as well as capabilities and systems that are ready to scale when needed.
Our team of digital marketing specialists can work with you to plan your campaign, social, and omnichannel communication strategies. We can also work with you to create listening tools and feedback mechanisms for your patients.
Digital Accessibility for Healthcare
Making your digital platform user-friendly for the widest possible audience to navigate (regardless of their ability or the device they are using), starts with accessible best practices.
Ongoing Support for Healthcare
Every complex system requires some maintenance. That’s why we offer end-to-end support, 24/7 in-house monitoring, account management, and security management in a variety of flexible support models.
Chat with one of our Healthcare Experts
Speak directly with one of our industry experts who specializes in delivering digital solutions for healthcare organizations.
Healthcare Case Studies
The London Health Sciences Centre's new digital experience enhanced communications, reduced IT expenses, and eliminated redundancy.
- Canada's busiest hospital website.
- Multi-channel content delivery.
- Personalization aligning with patient-first values.
The Royal’s goal was to bring together the hospital, foundation, and research under one web roof.
- Unified three distinct websites
- Modular and composable design architecture
- Autonomously working in unison