Modern Communications and Services for Government
The ideal for modern digital government is to be open, participatory, and innovative. But to reach these goals, you need a roadmap and a partner who can work with you every step of the way.
At Northern we’ve been working alongside government institutions and public agencies for nearly 30 years to find new ways to communicate, listen, and deliver services to their constituents using accessible, scalable, and secure digital technologies
Over 20-years of government industry experience.
Digital Communications for Government
Communicating over digital platforms as a government body is complex. Privacy, regulations, reputation, and accessibility all need to be in check as you speak and receive feedback through an ever-expanding omnichannel ecosystem.
At Northern, we understand the governance and operational demands as well as the best practices for collecting data and delivering content through the device and channel that your constituents prefer, whether that’s a mobile device, assistive technology, or through external platforms.
Service Transformation for Government
Digital platforms open up new possibilities for public service delivery. But to take advantage of the increased scale, accessibility, and reduced cost, it’s necessary to innovate and adapt your approach.
At Northern, we’ll help you map out your current operations, evaluate your policies and operations, and work collaboratively to design new service possibilities through prototyping and ongoing user research and testing.
Digital Office and Operations for Government
As you modernize your communications and service delivery, you will need to build out your governance models, create new roles, expand your capabilities, and assign accountabilities for every outcome.
Our team will help you plan out your digital operations, Including thinking through skill sets, job descriptions, performance management and policies. While you grow your internal team, we can step in to bolster their abilities with content and design specialists, analytics experts, and technologists.
Ongoing Support for Government
Every complex system requires some maintenance. That’s why we offer end-to-end support, 24/7 in-house monitoring, account management, and security management in a variety of flexible support models.
Chat with one of our Government Experts
Speak directly with one of our industry experts who specializes in delivering digital solutions for government organizations.
Government Case Studies
York Region relied on a dated, complex, and self-hosted WebSphere CMS to manage its public site and intranet portal. Northern eliminated much of the complexity of York’s website, enabling thousands of content contributors to partake in essential information sharing.
- Award-winning website design.
- 40 brand-managed components.
- Extended Drupal training and co-development.
Northern rebuilt the Greater Dayton Regional Transit Authority (RTA)’s website on Drupal 9, enhancing user experiences, accessibility, and real-time trip planning.
- Improved user experiences by developing a mobile-friendly, responsive, and intuitive user interface.
- Simplified trip planning for users using the TransitApp functionality and Automated GTFS Import.
- Created a single source of truth and enhanced workflows for site administrators.
Wisconsin Elections Commission’s new digital solution enhances the user experience while preserving valuable legacy data.
- Improved discoverability.
- User-focused experience
- Modernized brand Identity.
Northern partnered with the City of Edmonton to further integrate their Drupal web publishing platform with their Google Workspace enterprise content platform, using the Box content cloud to improve usability, syncing, asset management, and reporting.
- Upgraded Box Connector interface, which incorporates enhanced features such as improved validation with custom error messaging, automatic file uploads to Box, and a more user-friendly experience.
- Improved internal search, enabling faster, simplified file retrieval.
- Enhanced CKEditor functionality, allowing the Edmonton team to easily add assets without relying on workarounds.