Modernizing Communication and Services
The ideal for modern digital government is to be open, participatory, and innovative. But to reach these goals, you need a roadmap and a partner who can work with you every step of the way.
At Northern we’ve been working alongside government institutions and public agencies for nearly 30 years to find new ways to communicate, listen, and deliver services to their constituents using accessible, scalable, and secure digital technologies.
While we’ve created many award-winning websites for our government clients, we know that a great website is just the beginning when it comes to your digital operations.
Over 20-years of government industry experience.
Our government agency solutions.
Digital Communications for Government
Communicating over digital platforms as a government body is complex. Privacy, regulations, reputation, and accessibility all need to be in check as you speak and receive feedback through an ever-expanding omnichannel ecosystem.
At Northern, we understand the governance and operational demands as well as the best practices for collecting data and delivering content through the device and channel that your constituents prefer, whether that’s a mobile device, assistive technology, or through external platforms.
- Platform migrations
- User interface design and design systems
- Conversational agents and search
- System integrations
- Omni-channel and social strategy
- Manual and automated accessibility audits
Service Transformation for Government
Digital platforms open up new possibilities for public service delivery. But to take advantage of the increased scale, accessibility, and reduced cost, it’s necessary to innovate and adapt your approach.
At Northern, we’ll help you map out your current operations, evaluate your policies and operations, and work collaboratively to design new service possibilities through prototyping and ongoing user research and testing.
- Service blueprints
- Wireframing and prototyping
- Back-end and front-end development
- User interface design and design systems
- User research and testing
- Commerce integration
- Identity management integration
- Change management and stakeholder management
- Business intelligence and analytics
Digital Office and Operations for Government
As you modernize your communications and service delivery, you will need to build out your governance models, create new roles, expand your capabilities, and assign accountabilities for every outcome.
Our team will help you plan out your digital operations, Including thinking through skill sets, job descriptions, performance management and policies. While you grow your internal team, we can step in to bolster their abilities with content and design specialists, analytics experts, and technologists.
- Roadmap development
- Strategic planning
- Creative strategy
- Content strategy and operations
Ongoing Support
Every complex system requires some maintenance. That’s why we offer end-to-end support, 24/7 in-house monitoring, account management, and security management in a variety of flexible support models.
- Ongoing support and maintenance
- Fully managed services
- Training services
2021 Leader of the Pack Winner - Energy/Utilities
Northern built a new Drupal 8 digital experience for London Hydro which is a fully responsive, WCAG 2.0 AA compliant solution that delivers content and services to users quickly and with ease.