Canisius University Leverages All of Northern
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Canisius University is a top-tier private University in Buffalo, New York, providing students with a hands-on, mentorship-driven, transformative experience engaging in the classroom and beyond.
Northern has partnered with Canisius for over six years to build a world-class digital experience platform that is fine-tuned to students needs and expectations. This work has evolved from website development into deep content strategy, student journey refinement, a large rebrand, and a full-funnel performance marketing suite of services.
With an imperative to stand out amongst its competitors, Canisius University needed a new digital platform to enhance student experiences, promote brand messaging, ease content creation, inspire deeper technology integrations, and invite new students to learn at Canisius.
The University was looking for more than a web implementation agency. They needed a partner that understood the higher education landscape, and that could provide an evidence-based approach to strategic investments that moved the entire University forward.
Drupal provided the scalable and flexible foundation for the Canisius team to streamline content and marketing operations upon - and focus their time on enriching the experience of students, rather than working with older, inflexible technology.
Northern's continuous UX research uncovered the primary needs of Canisius University's target audience, which helped the UI team deliver more intuitive navigation and pathways to important content. The improved information architecture is evident in a more streamlined home page and access to the program catalog.
The Canisius team knew that nothing matters more on a site than the content itself - but where to start? Northern’s content strategy team worked with Canisius to identify the areas of the site that were in need of a content refresh using a coordinated Google Analytics review as well as ongoing UX engagement with perspectives, current students, faculty and staff.
Content enrichment also provided an excellent opportunity for Canisius University to audit its SEO status. Northern ensured a seamless migration experience while improving the site’s SEO and strengthened its Google Tag Manager and Analytics 4 set up for a more sophisticated tracking portfolio. These new integrations allow Canisius University to report trends more accurately, giving them the confidence to make future marketing decisions.
Canisius also recognized that it could not sit still on technology following the launch of the new digital engagement platform. Northern took the lead in recommending and implementing key features to extend the reach of University communications, enrollment and marketing teams. Workflow automation, integrations into Canisius administration systems, and new personalization tools have been created to empower teams to do more.
In 2023, Canisius entered into a University-wide re-brand with a big vision. Our deep research into student needs and pain points made us an ideal partner to assist, which blossomed into a series of focus-groups, survey engagement, a new logo design and brand messaging, and post-brand-launch validation and sentiment analysis.
Finally, after demonstrating a deep understanding of the University, higher education in the area, and the strategic priorities of the University, Northern extended its partnership with Canisius by lending its digital marketing and paid media management expertise to the University. Northern has deployed a full-funnel marketing strategy for Canisius, where our efforts are yielding tangible results along the full student success marketing funnel.
The digital experience platform now focuses on the authentic primary audience (prospective students), has intuitive navigation, and gives students quick and easy access to essential information. Our partnership now includes full paid media management, ongoing technology updates, new feature development and road map consultation services.
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